Shipping
Fast shipping
Our jewelry is handcrafted, especially pearl and gemstone pieces. Orders are usually shipped within 1–3 business days (Monday to Friday, excluding holidays) from China.
If an item is out of stock or cannot ship within 3 days, we’ll email you with an estimated shipping date.
Pre-order items typically ship within 3–15 business days. If it takes longer than 3 days, we’ll send you a detailed update.
Order tracking
Tracking numbers are automatically sent to your email as soon as your order is packed.If you haven’t received it within 3 business days, please check your junk/spam folder.
Still can’t find it? Feel free to contact us at service@floysun.com — we're happy to help!
You could track it by App Shop or track my order
Delivery time
Delivery time varies by country and region, usually taking 5-10 business days.You can check the estimated delivery time at checkout or read more in our Shipping Policy.
After Sales
Return & Exchange Policy
Our return policy accepts unused, unworn, tagged items in their original packaging within 30 days of purchase. This excludes special customized items, final sale items, and earrings (due to hygiene reasons). Customers are responsible for return shipping and customs clearance fees for non-quality-related returns.
Warranty
For items experiencing quality issues within 6 months of purchase, excluding intentional damage, we offer a one-time free replacement service. (Replacement Service: Each order is entitled to one replacement, for the same model and color. This offer excludes complimentary items or custom-made products.)
Beyond the initial 6-month period, damaged items are eligible for a one-time replacement at 50% off. (Replacement Service: Each order is entitled to one replacement, for the same model and color. This offer excludes complimentary items or custom-made products.)

Recycled Materials
We partner with high-quality jewelry manufacturers who use recycled materials, natural organic gemstones, freshwater pearls, and ethically sourced diamonds.