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Shipping insurance (Delivery Guarantee)
€2,95
Product Description
Shipping Insurance (Delivery Guarantee) protects your order against eligible issues that occur during the shipping and transportation process before the package is successfully delivered to the shipping address provided at checkout.
Coverage applies only to cases verified by the carrier or our insurance provider.
Covered Situations
✅ Package Lost During Transit
A package may be considered lost if:
- Domestic orders have not been delivered within 30 days after shipment.
- International orders have not been delivered within 60 days after shipment.
- The carrier confirms that the package is lost.
- Tracking information has stopped updating for an extended period and the shipment is officially determined to be lost.
Resolution:
- A replacement package will be shipped at no additional cost whenever possible.
- If replacement is unavailable, compensation up to the amount paid for the purchased item(s) may be provided.
✅ Package Damaged During Transit
Coverage applies when:
- The product is damaged during transportation.
- The outer packaging is damaged during transit, causing damage to the product.
- The claim is submitted within the required period with supporting photos or evidence.
Resolution:
- Eligible claims may receive a replacement item or compensation depending on product availability.
✅ Missing Items Due to Transit Issues
Coverage applies when:
- Item(s) are missing from the package due to damage or loss during transportation.
- The package shows clear signs of damage or tampering during transit.
- The issue is verified by our after-sales team and/or carrier.
Resolution:
- Missing item(s) or replacement parts will be provided whenever possible.
- If replacement is unavailable, compensation may be offered.
What Is NOT Covered
Shipping Insurance does not cover issues that occur after the carrier has successfully delivered the package to the shipping address provided by the customer.
The following situations are not eligible for coverage:
❌ Package Theft After Delivery
Shipping Insurance does not cover packages that are stolen, lost, or taken after being marked as delivered by the carrier.
Examples include:
- Package stolen from the doorstep, porch, mailbox, lobby, or other delivery location.
- Package taken after being left at the customer's residence or designated delivery location.
- Package missing after carrier tracking shows "Delivered."
Customers are responsible for ensuring the security of delivered packages. We recommend using a secure delivery location or requesting a signature confirmation when available.
❌ Incorrect Shipping Information
Including but not limited to:
- Incorrect street address.
- Wrong apartment/unit number.
- Incorrect city, state, or ZIP/postal code.
- Incomplete shipping address.
❌ Address Changes After Shipment
Shipping Insurance does not cover:
- Requests to change the delivery address after the order has shipped.
- Failed address updates after carrier processing.
❌ Successfully Delivered to the Provided Address
If the carrier confirms delivery to the shipping address submitted at checkout, the order is considered successfully delivered, even if:
- The customer entered the wrong address.
- The billing address differs from the shipping address.
- Apple Pay, PayPal, or credit card billing information shows a different address.
❌ Customer-Related Delivery Issues
Including:
- Incorrect or invalid phone number.
- Recipient unavailable to receive the package.
- Refusal to accept delivery.
- Failure to collect a package held by the carrier.
- Failure to respond to carrier delivery attempts.
❌ Customs, Duties & Government Actions
Shipping Insurance does not cover:
- Customs clearance delays.
- Import duties, taxes, or fees.
- Customs inspection or seizure.
- Government restrictions or regulatory actions.
Maximum Coverage
The maximum compensation provided by Shipping Insurance is limited to the actual amount paid for the purchased item(s).
Coverage does not include:
- Shipping fees.
- Customs duties or taxes.
- Additional expenses caused by delivery delays.
- Any indirect or consequential losses.
Once the carrier confirms successful delivery to the address provided at checkout, Floysun is not responsible for theft or loss of the package after delivery. Damage caused during transit must be reported within the required claim period with supporting evidence.
About Pre-order items
Orders are usually shipped within 1–3 business days (Monday to Friday, excluding holidays) from China.
If an item is out of stock or cannot ship within 3 business days, we’ll email you with an estimated shipping date.
Pre-order items typically ship within 3–15 business days. If it takes longer than 5 business days, we’ll send you a detailed update email.
Import Tax and Duties Included
Each Order Includes One Free Gift Wrapping
Worldwide Shipping
Free shipping on orders over $75
14-Day Return, 3-Month Warranty
Complete the look:
Shipping Policy
Orders are usually shipped within 1–3 business days (Monday to Friday, excluding holidays) from China.
If an item is out of stock or cannot ship within 3 business days, we’ll email you with an estimated shipping date.
Pre-order items typically ship within 3–15 business days. If it takes longer than 5 business days, we’ll send you a detailed update email.
Delivery time varies by country and region, usually taking 5-10 business days.You can check the estimated delivery time at checkout or read more in our Shipping Policy.
Return Policy
14-Day Return Period
Our return policy accepts unused, unworn, tagged items in their original packaging within 14 days of purchase. This excludes custom items, final sale items . Faulty items can be returned or exchanged free of charge. Customers are responsible for return shipping and customs clearance fees for non-quality-related returns.
For full details, please read our complete return policy.
Tracking Order
Tracking numbers are automatically sent to your email as soon as your order is packed.If you haven’t received it within 3 business days, please check your junk/spam folder.
Still can’t find it? Feel free to contact us at service@floysun.com — we're happy to help!
You could track it by App Shop or track my order
